Returns & Exchanges
We want you to be completely satisfied with your Lilienthal Berlin timepiece, which is why we offer a 30-day return window for all unworn items in their original packaging. Our process is designed to be as precise and efficient as our German-engineered watches.
Initiate the Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the watch and all original accessories securely in the original box to ensure they are protected during transit.
Ship the Item
Print your prepaid shipping label, attach it to the outside of your parcel, and drop it off at any authorized carrier location.
Quality Inspection & Refund
Once our team verifies the condition of the return at our Berlin workshop, your refund will be processed to your original payment method within 14 days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing